We apply all the measures and recommendations of the health authorities, adding our own measures to protect guests, suppliers and employees. In addition, all our employees receive constant training to ensure the correct application of the measures established in the protocols.
We increase the disinfection of rooms as well as the frequency of cleaning in common areas every 45 minutes (including door knobs, lift buttons and any other surface or object that is within everyone’s reach).
All room keys shall be disinfected before use.
Use of specific disinfectants for cleaning all room surfaces.
Ventilation of rooms shall be maximised.
Cleaning or maintenance services will be carried out when the guest is out of the room.
Reinforcement of the cleaning and disinfection of common areas, especially those elements of frequent contact.
Increasing the ventilation of areas, as well as adjusting air conditioning systems to increase air renewal.
Ensure distance between guests in those areas where necessary.
All guests will have hydroalcoholic gel at their disposal in all common areas of the hotel (reception, waiting areas, lift entrance, breakfast room, event rooms, cafeteria, etc.).
A shoe cleaner for disinfecting shoes is available at the main entrance.
Reception with methacrylate partition and signage on the floor to ensure compliance with the safety distance.
Adaptation of the maximum capacity of the lifts to guarantee the safety distance.
Temporary removal of furniture and decorative objects that prevent compliance with the minimum distances.
A mask and thermometer will be made available to guests on request.
Machine washing of any glassware and crockery (glasses, cups, etc.) at high temperature.
All cleaning products comply with the health guarantees against the virus.
Reduced capacity in communal areas to avoid crowds and reservations will be required if necessary to comply with these measures.
We recommend the use of electronic means to make any payment by credit or debit card to minimise contact.
Our teams receive continuous training to implement and update security measures.
For the organisation of events and the use of meeting rooms, distancing and protection measures for attendees as well as catering services shall be observed at all times.